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HOW TO CONTACT US
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Phone:
Direct: 1-508-923-9178
Hours: Weekdays - 9am to 5pm ET
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Mail:
Carlson Offshore Tackle
141 Wareham St
Middleboro, MA 02346 • USA
Attn: Sales
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Fax: 1-508-923-9178
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Email: Sales@CarlsonOffshore.com
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HOW TO ORDER
We prefer you order online through our secure server with a credit card. You can also order by phone, fax, or mail. We accept Visa®, MasterCard®, American Express®, PayPal®, a cleared Check/Money Order, and a cleared Wire Transfer as a form of payment.
Online:
Shopping online at Carlson Offshore Tackle is safe and convenient. Our secure servers are guaranteed to protect your credit card information. Please see our Privacy & Security policies for more information on how we protect and honor your identity.
- Browse the Carlson Offshore catalog by category or use the Search feature.
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Select any options for an item such as color, size or quantity.
- Click the ADD to CART button.
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Confirm the correct item was added to the Cart.
- Adjust any quantities and click Update.
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Either click the Proceed to Checkout button or the Continue Shopping button.
If you clicked Continue Shopping, just click the View Cart link to return.
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When your back in the Cart, click the Proceed to Checkout button to continue.
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Select the Guest Checkout, Register, or Sign in button.
- Complete or confirm the billing and shipping information .
- Review your order and click Confirm.
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By Phone:
If you prefer to call Carlson Offshore with your credit card information, please follow steps 1 through 5 above and print your order. Then call Carlson Offshore Tackle at 1-508-923-9178. The Carlson Offshore team is available to assist you Monday through Friday, 9 a.m. through 5 p.m. EST. Please have your credit card information ready.
By Fax:
Simply print your completed order form from Carlson Offshore Tackle and fax it to 1-508-923-9178.
By Mail:
Simply print your completed order form from Carlson Offshore Tackle and mail it with your payment to:
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Carlson Offshore Tackle
141 Wareham St
Middleboro, MA 02346 • USA
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INTERNATIONAL ORDERS
We gladly accept International orders. Our policies are in place to protect you, the consumer, as well as all merchants. Payment must be made in United States funds, drawn on a United States Bank by MasterCard®, Visa®, American Express®, Discover®, PayPal®, Cashier's Check, International Money Order, or Wire Transfer. Non-insurable orders are the customer's responsibility. Credit card payments require the cardholder's billing address ( that the credit card statement is mailed to) and shipping address, phone and fax numbers, card number and expiration date, and the credit card issuing bank name and phone number for authorization purposes. Complete address verification is necessary before orders will be shipped. Recipient is responsible for all duties, customs, and any other taxes. For the fastest international order processing and service, we prefer payment via American Express®, PayPal®, or Wire Transfer. Please contact us with any questions.
RETURNS & EXCHANGES
If you are not satisfied for any reason you may return new and unused items in the original packaging with all accessories within 30 days for an exchange or refund to the credit card account charged, less any shipping fees incurred by the seller or purchaser. Special orders are not returnable. In order to receive a refund, all merchandise must posses the original manufacturer tags and identification stickers. All returns must be insured and postage prepaid. Please, clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling is non-refundable. Carlson Offshore Tackle reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.
Please contact us to receive a Return Merchandise Authorization number prior to returning any merchandise.
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Carlson Offshore Tackle
141 Wareham St
Middleboro, MA 02346 • USA
RMA: ________________
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SHIPPING INFORMATION
Shipments within the contiguous 48 US States:
Carlson Offshore Tackle is currently offering FREE Shipping and Handling on all orders over $200.00 via UPS Ground service or United States Postal Service (PO Boxes Only) within the contiguous 48 US States. If you prefer faster shipping, please select either UPS 3 Day Select, or UPS 2nd Day Air within the order form. You will be advised via email or phone of any additional shipping charges. Most in-stock items are shipped within 2 business days. If your order will not ship within 2 business days you will be notified via email or phone. Tracking Numbers and status are available through the Order Status Page.
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Shipping Rates for Orders within the Contiguous 48 US States:
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Value of
Order
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UPS
Ground or
USPS
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UPS
3 Day
Select *
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UPS
2nd Day
Air*
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UPS
Next Day
Air *
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$0 - 25.00
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$5.99
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$13.99
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$17.99
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Please
Contact Us
$35.00
and Up
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$25.01 - 50.00
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$7.99
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$50.01 - 75.00
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$8.99
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$16.99
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$19.99
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$75.01 - 100.00
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$10.99
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$100.01 - 125.00
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$12.99
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$19.99
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$24.99
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$125.01 - 199.99
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$14.99
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$20.99
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$200.00 - 324.99
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FREE
SHIPPING
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$21.99
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$29.99
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$325.00 +
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$27.99
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$34.99
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* Time-In-Transit are business days from ship date. Additional Charges may apply for oversized, and/or multiple package express shipments.
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Time-In-Transit for UPS Ground packages from Middleboro, MA:
We ship most of our orders via UPS Ground. Our orders normally ship within 2 business days from when we receive them.
Shipments outside the contiguous 48 US States:
Customers outside the contiguous 48 US States will be advised of actual shipping charges through the email address that is entered during the order process or by phone within 2 business days. Shipping charges vary by country and are calculated at the time of order placement. We will determine and advise you via email of shipping and handling charges which will be billed at cost. Shipments to Alaska, Hawaii, and Puerto Rico are sent UPS 2nd Day Air or USPS Priority Mail. APO/FPO and US possessions are sent USPS First Class Priority Mail. Rates for these destinations and services are calculated manually and emailed within 2 business days. Orders can be shipped by UPS Worldwide Express (2 - 3 day service) or USPS Global Airmail Parcel Post (4 - 7 day service).
OUR PRICES
All prices and descriptions listed are subject to change without notice. Any product may be removed from current sale at any time. We strive to provide the most accurate information to our customers. Typographic or photographic errors are subject to correction.
Carlson Offshore Tackle reserves the right to refuse fulfillment of a product transaction in respect to any product or quantity of products, based solely on its own discretion and in accordance with any and all US and international laws. This right shall exist at all times, even after an order confirmation has been placed. This restriction is subject to change without prior notice under the sole discretion of Carlson Offshore Tackle.
OUT OF STOCK PRODUCTS
If delivery time is critical and you need to be 100% sure we can ship an item immediately, please contact us first. We do not always know the inventory status in our warehouse or of our suppliers until a product is ordered. Discrepancies can occur, especially on unique items that are not stocked in our warehouse. Though we do our best to make sure the products we offer are always available as well as making sure our availability information is correct, we occasionally do not have available particular items that indicate In-Stock availability. Our inventory status indicators are not determined in real-time and are updated based on the known availability of specific items based on the last time we received updated warehouse or supplier information, which can vary. If an item you order is unavailable we will notify you via e-mail or phone.
SALES TAX
Carlson Offshore Tackle is located in Middleboro, MA 02346 USA. We are required by law to collect a 5% Massachusetts State sales tax on taxable items and shipping fees for orders delivered within Massachusetts only. On International orders, duty, customs, and any other taxes are the customer's responsibility.
CONFIDENTIALITY
Carlson Offshore Tackle has created a privacy statement in order to demonstrate our firm commitment to privacy. We fully disclose our information gathering and dissemination practices for Carlson Offshore Tackle. Please see our Privacy and Security policies for more information about how we protect and honor your identity.
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PRIVACY AND SECURITY
Carlson Offshore Tackle values your privacy and is commitment to your protecting your personal information. The following discloses our information gathering and dissemination practices for Carlson Offshore Tackle.
Carlson Offshore Tackle is committed to respecting your privacy and recognizing your need for appropriate protection and management of your personal information. The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. This policy applies only to customers in the United States.
Collecting Information About You
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us.
In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
Using Information About You
We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Carlson Offshore Tackle.
Although unlikely, in certain instances we reserve the right to disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Carlson Offshore Tackle or to others. We may also disclose your personal information when we believe the law requires it.
Editing, Updating, Correcting and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from Carlson Offshore Tackle or from the Carlson Offshore Tackle Partners please let us know by calling us at 1-508-923-9178, by sending us an email. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other personal information with us please contact us the same way.
Please note that any requests to remove or update your personal information may take up to ten days for your email request and 2-4 weeks to process your postal mail request.
Cookies
Our web sites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
We may contract with third parties who may use cookies and collect information on our behalf. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our Service Providers. However, we respect your right to choose whether to be included in such services. If you would like to opt out of these services, please contact us.
Security
We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Links to Third Party Sites
Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
Policy Changes
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was posted in September 2010.
Your Feedback
To help us improve our privacy policy and practice, please give us your feedback. You may contact us at the information below.
SECURITY ASSURANCE
Carlson Offshore Tackle guarantee's that your credit card information is safe with us! In an effort to further protect the consumer against fraudulent charges, Carlson Offshore Tackle offers our customers total security assurance.
Our site uses the latest in encryption technology, digital certificates, secure commerce servers and authentication to ensure that your personal information is secure online. Carlson Offshore Tackle uses digital certificates from a trusted third-party Certification Authority (CA). Also known as Digital IDs, these digital certificates are similar to your driver's license, passport or membership card in that they prove your identity. Digital IDs are useful in electronic commerce because they verify the identity of the parties involved. Making a credit card purchase at Carlson Offshore Tackle is actually more secure than using your credit card at the local store or restaurant.
Carlson Offshore Tackle uses 128 bit encryption for maximum security for communications over the Internet. Furthermore, Carlson Offshore Tackle ensures the privacy of the information not only online, but through our back-end systems.
YOUR CHOICE TO OPT-OUT
Carlson Offshore Tackle provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.
We gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
To opt-out of mailings send us an email: sales@CarlsonOffshore.com
MAKE CORRECTIONS / UPDATES
To correct or update any information send us an email: sales@CarlsonOffshore.com
HOW TO CONTACT US
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Phone:
Direct: 1-508-923-9178
Hours: Weekdays - 9am to 5pm ET
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Mail:
Carlson Offshore Tackle
141 Wareham St
Middleboro, MA 02346 • USA
Attn: Sales
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Fax: 1-508-923-9178
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Email: Sales@CarlsonOffshore.com
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